An Empirical Study on Performance Evaluation of Service-oriented Government in Border Areas

Data envelopment analysis in service quality evaluation: an empirical study

Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...

Service Oriented Architecture Empirical Study

Service Oriented Architecture (SOA) has been proposed as model for distributed software development that surpasses the traditional Distributed Object Architecture (DOA) practices in many areas. However, no empirical studies have been conducted to verify the claimed benefits. This study is a first attempt at presenting empirical evidence regarding the benefits of SOA. It is a comparison between ...

Organizational Culture and E-Government Performance: An Empirical Study

Government organizations differ significantly from private sector organizations in terms of their processes, culture, and ways of working. Plagued with phlegmatic and often lackadaisical work systems, government organizations tend to resist dramatic changes usually associated with technology based interventions. This study examines the effect of one dominant factor, organizational culture, on t...

Comparative MT Performance Evaluation: an empirical study

evaluation of systemic effects of ginger fractions on salivation in rats

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