An Empirical Study on Performance Evaluation of Service-oriented Government in Border Areas
نویسندگان
چکیده
منابع مشابه
Data envelopment analysis in service quality evaluation: an empirical study
Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...
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ژورنال
عنوان ژورنال: DEStech Transactions on Economics, Business and Management
سال: 2019
ISSN: 2475-8868
DOI: 10.12783/dtem/icaem2019/30991